The Legal Stuff

Basic Notes

• Wazzup Internet ADSL access requires a Contract Telkom telephone line
• We NEVER charge set-up fee's, unless specifcally stated. No hidden charges.
• No long term contracts - unless specifically specified.
• You will incur additional usage fees if you go over your monthly usage allowance. Your account will be hard capped as soon you reach your allowance. This does not apply to our Uncapped product offerings.
• We will always provide you with the best possible speed your line can support, however the speed you will receive is dependant on many factors including distance from the exchange and the wiring in your home.

Billing Procedures

• You will be billed within the first 3 business days of every month. If you over-used on your account, this will be added to the next invoice. eg. You have a 3GB account and for the month of March you used 3122MB, which means you over used by 50MB (3122MB-3072MB), this will get subtracted from the new month's cap.
• The Telecom cap is not an exact science.

• You will be billed within the first 3 days of every month for your subscribed service.
• Subscription services are billed and payable in advance. Over usage charges will be added to your next month's account.

• You will be billed once per annum starting on the date that your domain has been registered, and every year on that same date.

Protection of Minors

• Cyberangels: World's oldest and largest Internet safety organisation
• GetNetwise: Educating parents and children about how to use the Internet safely
• KidShield: Tools and information to create a safety net for your children online
• ProtectKids.com: Protecting children in cyberspace
• SafeKids.com: Making your family's online experience fun and productive
• WiredKids: Online safety for kids and teens

Basic T&C's

• All prices listed on this website is VAT inclusive.
• Payment is by debit order only and in advance for the services that you receive. Failed debit orders carry a penalty of R50 which will be levied against your account. Even though your subscription is collected via debit order, you will receive an invoice via email for your records. Should your debit order fail,your services will be disabled immediately and you will be required to pay your arrears, the R50 debit order failure penalty as well as a deposit amount equal to 50% of the failed debit order to a maximum of R500.00 before your service is re- enabled again. The deposit required will double every time your debit order fails. The deposit will be refunded, interest free on termination of the service. Wazzup Internet reserves the right to reprocess failed debit orders at any time for the outstanding amount or any part thereof. If you do not use your adsl service in the month this does not entitle you to stop your debit order. Your adsl monthly subscription is payable irrespective of whether you use your adsl service or not or whether your service is disabled or not and the monthly amounts will continue to accrue against your account until the service is cancelled and all outstanding amounts settled.
• You are required to give Wazzup Internet 1 calendar months notice when terminating a service. For the absence of doubt examples are given. Should you cancel your service on the 1 July, you will be required to pay for both July and August months. If you cancel your service on 15 July, you will be required to pay for July and August months. If you cancel your service on 31 July, you will be required to pay for July and August months. A service can only be cancelled by FAXING it to (086) 613 0322. On the cancellation FAX you must include the following: Your name and ID number, your ADSL account name and a copy of your ID. This copy of your ID is required as it is compared to the earlier ID document received in the application - this prevents a person maliciously cancelling someone else's service. Please make sure that you keep the confirmation of receipt produced by your FAX machine as proof of cancellation date. Your account will be deleted on the last day of the following month.
• You may not sign up for multiple accounts using the same bank details. For the protection of all customers, should you fraudulently enter bank details not belonging to yourself, Wazzup Internet will
  a) lay criminal charges against you.
  b) prevent you from subscribing to this service again.
  c) blacklist the location that you were using.
• If you sign up after the 20th of the month both the amount that you are invoiced and the Gigs that you have bought will be prorated . For the absence of doubt examples are provided. If you sign up on the20 July, you will be billed for the full month of July and receive the full 3Gigs. If you sign up on the 21 July you will be billed for the remaining 10 days in July and you will receive 10/31*3 Gigs (ie approximate 1 Gig). Since payment is for services in advance, your FIRST debit order amount will be for the month that you sign up plus the following months services.
• A customer is prohibited from sending unsolicited bulk email and our mail servers will only allow you to address your email to 25 recipients.
• For purposes of billing you will be billed according to the circuit speed that you are using not the circuit speed you subscribed to in the signup process. As an example, if you have signed up for a 192Kb circuit but the exchange reports to us that you are using a 512Kb circuit; we will advise you of such and then adjust your subscription accordingly. If you can produce a Telkom account that is not more than one month old showing that the exchange is indeed reporting the wrong speed, we will give you six months grace before we check again, if at such a time your line speed is still incorrect, the above procedure will unfortunately have to be repeated.
• Terms and conditions may change without prior notice